Warranty Policy
HAVAI WARRANTY POLICY
At HAVAI, we believe in providing reliable products and dependable after-sales support across India.
Please read the warranty details below carefully.
AIR COOLERS
Warranty Coverage
- Main Motor – 1 Year Warranty
- Water Pump – 3 Months Warranty
What is Covered?
If the main motor or pump develops a manufacturing defect during the warranty period, HAVAI will repair or replace the part free of cost after inspection by our service team.
What is Not Covered?
- Plastic parts
- Honeycomb pads
- Wheels, knobs, grills, body damage
- Damage caused by dirty water, hard water, dry running, or poor maintenance
- Voltage fluctuation or electrical damage
- Physical or accidental damage
- Unauthorized repairs
Important Note
Pump life depends on water quality and usage conditions. Therefore, the pump warranty is limited to 3 months only.
MIST FANS
Warranty Coverage
- Main Motor – 1 Year Warranty
- Water Pump – 3 Months Warranty
What is Covered?
Manufacturing defects in the main motor and pump during the warranty period.
What is Not Covered?
- Blades, grills, mist pipes, nozzles, wheels, and plastic parts
- Pump damage caused by poor water quality or dry running
- Physical damage or mishandling
- Water exposure to electrical parts
- Unauthorized repairs
- Voltage fluctuation damage
Important Note
The mist pump warranty is limited to 3 months because pump performance depends on water quality, cleaning, and maintenance.
COMMERCIAL BLDC FANS
Warranty Coverage
- BLDC Main Motor – 1 Year Warranty
What is Covered?
Manufacturing defects in the motor during normal usage conditions.
What is Not Covered?
- Blades, grills, body parts, mounting accessories
- Improper installation
- Dust or water damage
- Voltage fluctuation
- Unauthorized repairs
- Physical damage or mishandling
PEDESTAL FANS, WALL MOUNT FANS & CEILING FANS
Warranty Coverage
- Main Motor – 1 Year Warranty
What is Covered?
Manufacturing defects in the motor during the warranty period.
What is Not Covered?
- Fan blades, grills, remote controls, body parts
- Water damage
- Physical damage
- Voltage fluctuation
- Unauthorized repairs
SMALL ELECTRICAL APPLIANCES
(Immersion Rods, Blenders, Heaters & Small Fans)
Warranty Coverage
- Electrical Components – 1 Year Warranty
What is Not Covered?
- Plastic parts
- Outer body damage
- Physical or accidental damage
- Electrical damage caused by improper usage
SPARE PARTS (PUMPS & MOTORS)
Replacement Policy
Electrical spare parts purchased separately from our website come with a 7 Day Replacement Policy against manufacturing defects only.
No warranty is applicable after installation or usage.
COVERS, PERFUMES & PLASTIC PARTS
These products are non-returnable and non-refundable.
Plastic parts ordered incorrectly are not eligible for return or refund after verification by our support team.
GENERAL WARRANTY TERMS
- Warranty starts from the invoice date.
- Original invoice/order proof is mandatory for warranty claims.
- Warranty is valid only for normal domestic usage.
- Products repaired by unauthorized persons will not be covered under warranty.
- Warranty does not cover wear & tear, rusting, mishandling, accidental damage, or transportation damage.
- Product replacement or refund is not applicable under warranty.
- Service support and spare parts will continue to be available after the warranty period at applicable charges.
- Warranty is valid only within India (excluding North-Eastern states, Andaman & Lakshadweep).
- All disputes are subject to Mumbai jurisdiction only.
CUSTOMER SUPPORT
For service, complaints, or warranty claims:
📞 WhatsApp Support: 8369359372
📧 Email: havaihomeproducts@gmail.com
🌐 Website: https://www.havai.in
🔧 Service Request: https://www.havai.in/a/returns
Postal Address
Havai Home Products Private Limited
Plot No. 433, Rabale MIDC Road,
Thane Belapur Road,
Navi Mumbai – 400701
Havai is committed to providing reliable after-sales support and spare part availability across India.